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Official Billon Club Policies

Privacy Policy Billon Club — Data Protection You Are Our Priority

At Billon Club, the privacy of every Malaysian member is not merely a legal obligation — it is a core value we uphold in every aspect of our platform's operations.

Updated: January 2026
Content
Key Summary

This Privacy Policy document explains how Billon Club collects, uses, stores, and protects your personal information when you use our platform. By registering as a member Billon Club, you agree to the data protection practices set out in this document. Please read it carefully — we have written this in plain English so you genuinely understand what you are agreeing to, rather than simply clicking "I Agree" without knowing what it contains.

1

Introduction to Billon Club's Privacy Policy

Welcome to the Privacy Policy page Billon Club. Our platform is built with a deep understanding of how important privacy is to Malaysian users — and we take it seriously. In Malaysia, personal data protection is governed under the Personal Data Protection Act 2010 (PDPA), and Billon Club is fully committed to complying with all requirements set out under the act.

In today's digital world, personal information is an incredibly valuable asset. When you register at Billon Club, you are entrusting us with your personal information — your name, phone number, email address, and financial details. We do not take that trust lightly. Every decision we make regarding data management is measured against one simple question: is this in the best interest of our members' privacy and security?

This Privacy Policy applies to all users of the platform Billon Club — including the website, mobile application (where applicable), and any related services provided by Billon Club. By using any of our services, you confirm that you have read and understood this Privacy Policy.

Our Privacy Commitment

Billon Club will not sell, rent, or disclose your personal information to any third party for marketing purposes without your explicit consent. Your data belongs to you — we only store and use what is necessary to provide the services you signed up for.

2

Types of Personal Data We Collect

Billon Club only collects data that is strictly necessary to provide the services you request. Below are the categories of data we collect and the reasons for doing so:

Data Category Examples of Information Purpose of Collection
Identification Data Full name, date of birth, identification card number Identity verification (KYC), fraud prevention
Contact Data Email address, Malaysian mobile number Account communications, transaction notifications, customer support
Financial Data Payment method details (Touch 'n Go, GrabPay, DuitNow, FPX) Processing deposits and withdrawals securely
Transaction Data Deposit history, withdrawals, betting activity Financial records, legal compliance, fraud protection
Technical Data IP address, device type, browser, cookie data Account security, platform optimisation, fraud detection
Geolocation Data State or territory in Malaysia Regional legal compliance, service optimisation
Game Data Game history, betting patterns, game preferences Responsible gaming, user experience optimisation

We do not collect sensitive personal data such as health information, religious beliefs, or political views unless required by applicable law. All data collected is stored securely using bank-grade encryption.

3

How We Use Your Personal Data

Personal data collected by Billon Club used only for specific, legitimate purposes. We do not use your data for any other purpose without prior notice and, where applicable, without your consent.

The primary uses of your personal data at Billon Club is as follows:

  • Managing your account — registration, identity verification, password recovery, and account settings management.
  • Processing financial transactions — deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as secure and accurate withdrawal of your winnings.
  • Providing gaming services — ensuring you have full access to all games available at Billon Club including Poker, Slots, Blackjack, Baccarat, Cricket and E-Sports.
  • Service communications — sending notifications related to transactions, account updates, policy changes, and other important information relevant to your use of the platform.
  • Fraud prevention and security — detecting and preventing suspicious activity, unauthorised account access, and platform abuse.
  • Legal compliance — fulfilling our obligations under applicable Malaysian law, including anti-money laundering (AML) and KYC requirements.
  • Responsible Gaming — monitoring gaming patterns to identify members who may need support related to Responsible Gaming.
  • Platform improvements — analysing how members use Billon Club to improve the user experience and add useful new features.
  • Marketing communications — sending information about promotions, bonuses and new offers, ONLY where you have given consent to receive such communications.
Marketing Communications

You may opt out of receiving marketing emails or messages from Billon Club at any time by using the "unsubscribe" link in any marketing email or by contacting our customer support. Opting out of marketing communications will not affect your receipt of important service communications related to your account.

4

Data Sharing with Third Parties

Billon Club does not sell or rent your personal data to any third party. However, there are limited situations where we need to share your information with certain parties in order to deliver the services you use:

  • Payment service providers — to process deposits and withdrawals, transaction details must be shared with providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and local banks via FPX. Only the minimum information necessary to process the transaction is shared.
  • Game software providers — to provide Live Casino games, slots, and other games on the platform Billon Club, minimum account information may need to be shared with licensed game software providers that we partner with.
  • Security and verification providers — companies that assist us with the KYC process, identity verification and fraud prevention.
  • Legal authorities — Billon Club will disclose the required information to Malaysian authorities when compelled by a court order, warrant, or other valid legal requirement.

All third parties we work with are required to comply with strict data protection standards and are only permitted to use your data for the specific purposes related to the services they provide to Billon Club. Legally binding data protection agreements are signed with all our third-party providers.

5

Billon Club Data Security Measures

The security of your personal data is the number one technical priority for the Billon Club. We continuously invest in our security infrastructure to ensure your data is always protected using the latest technology.

The technical and organisational security measures we employ include:

  • 256-bit SSL/TLS Encryption for all data transmitted between your device and the Billon Club — including login information, transaction data, and any other personal data.
  • Data-at-Rest Encryption for all sensitive information stored in our databases — including passwords (stored as non-reversible hashes) and financial information.
  • Two-factor authentication (2FA) is available to all member accounts — we strongly encourage all members to enable this feature as an added layer of security.
  • 24/7 Security Monitoring by our cybersecurity team to detect and respond promptly to any threats or unauthorised access attempts.
  • Regular Security Audits by independent third parties to identify and address any vulnerabilities in our systems before they can be exploited.
  • Strict internal access controls — employees Billon Club may only access user data that is necessary for their specific job responsibilities, and all access is logged and monitored.
Your Responsibilities

While Billon Club employs the strongest available security measures, the safety of your account also depends on your own actions. Please use a strong, unique password, enable two-factor authentication, never share your login credentials, and contact us immediately if you suspect any suspicious activity on your account.

6

Billon Club Cookie Policy

Platform Billon Club uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyse how the platform is used. The types of cookies we use are as follows:

Cookie Types Purpose Duration
Essential Maintaining your login session, account security and core platform functionality. These cookies cannot be disabled as they are required for the platform to operate. Sessions up to 30 days
Analytics Helps us understand how users interact with the platform — including pages visited, time spent, and navigation patterns — for continuous improvement. Up to 12 months
Functional Saves your preferences such as display language, interface settings, and game preferences so you do not need to reconfigure them each time you log in. Up to 6 months

You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the platform Billon Club. For information on how to manage cookies on popular browsers such as Chrome, Safari, or Firefox, please refer to your browser's help documentation.

7

Your Rights as a billon club Member

Under Malaysia's Personal Data Protection Act 2010 and our privacy commitments Billon Club, you have the following rights regarding the personal data we hold about you:

Right of Access
You have the right to request a copy of the personal data we hold about you. Requests can be made through Billon Club customer support and will be processed within 14 business days.
Right to Rectification
If any personal data we hold is inaccurate or out of date, you have the right to request a correction. Basic information can be updated directly in your account settings.
Right to Erasure
Under certain circumstances, you have the right to request the deletion of your personal data. However, some data must be retained for legal compliance purposes — we will inform you accordingly.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Objection requests will be actioned immediately upon receipt.
Data Portability Rights
You have the right to receive your personal data in a machine-readable format for transfer to another service provider, to the extent technically feasible.
Right to Restriction of Processing
Under certain circumstances, you have the right to request that we restrict the processing of your data — for example, while an investigation into a data accuracy complaint is ongoing.

To exercise any of the rights above, please contact the customer support team Billon Club via email at support@billonclub.best or through the in-platform live chat. We will respond within 14 business days and may require identity verification before processing your request.

8

Protection of Children's Data

Platform Billon Club is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

Should we discover that we have collected data from someone under the age of 18 without valid parental or guardian verification, we will take immediate steps to delete that information from our systems and close the account in question.

If you are a parent or guardian and believe that your underage child has registered an account at Billon Club, please contact us immediately at support@billonclub.best so we can address this without delay. The wellbeing of children is our top priority, and we take every such report seriously.

9

Data Storage & Deletion

Billon Club retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

  • Active Account Data — retained for the duration of your active membership at Billon Club.
  • Financial transaction data — retained for a minimum of seven years from the transaction date, in compliance with Malaysia's accounting and anti-money laundering legal requirements.
  • Data After Account Closure — when an account is closed at your request, Billon Club will delete or anonymise your personal data within 30 days, except for data that must be retained for legal compliance.
  • Security Log Data — activity and security logs are retained for 12 months for security monitoring purposes and investigation in the event of an incident.

Once the retention period has expired, your data will be securely deleted from our systems using methods that ensure the data cannot be recovered.

10

Links to Third-Party Websites

Platform Billon Club may contain links or references to third-party websites in certain contexts. It is important for you to understand that the Privacy Policy Billon Club applies to our platform only.

When you follow a link to a third-party website or service, you are subject to their own privacy policy — not ours. Billon Club is not responsible for the privacy practices or content of those third-party websites.

We encourage you to review the privacy policy of every website you visit. If you have any concerns about privacy in relation to our services Billon Club specifically, please contact us directly.

11

Amendments to This Privacy Policy

Billon Club reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or developments in security technology.

When significant changes are made to this Privacy Policy, we will:

  • Updating the "Last Updated" date at the top of this page.
  • Notifying active members via their registered email or in-platform notifications where the changes materially affect how we use your data.
  • Providing a summary of key changes to help you quickly understand what has been updated.

It is your responsibility to review this Privacy Policy periodically. Your continued use of the Billon Club following the enforcement of any amendment will be considered your acceptance of the latest version of the Privacy Policy.

Stay Informed

We encourage you to review this Privacy Policy page every few months. If you have any questions about the changes made, the Billon Club support team is ready to help you understand them in plain, clear language.

12

Contact Us About Data Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way Billon Club managing your personal data, we encourage you to reach out to us directly. We take all privacy-related enquiries seriously and will respond with full diligence.

  • Email: support@billonclub.best (please include "Privacy Inquiry" in the subject line)
  • Live Chat: Available 24 hours a day, 7 days a week on the Billon Club platform
  • Response time: Privacy inquiries are prioritised and responded to within 48 business hours

We are committed to resolving all privacy-related complaints fairly and within a reasonable timeframe. If you feel we have not adequately addressed your complaint, you have the right to escalate the matter to the Department of Personal Data Protection (JPDP) Malaysia, which oversees PDPA 2010 compliance in this country.

Related Pages

For more information about your rights and responsibilities as a Billon Club member, please refer to: Terms & Conditions | Responsible Gaming | FAQ

Billon Club Security Infrastructure

The technologies and practices we use to keep your data protected at all times.

256-bit SSL Encryption
All data transmitted between your device and Billon Club's servers is encrypted to the same standard used by banks
Active
Two-Factor Authentication (2FA)
An additional security layer for your account — available and strongly recommended for all members
Available
24/7 Monitoring
Automated monitoring systems and a dedicated cybersecurity team monitor for threats around the clock
Active
Data-at-Rest Encryption
Sensitive data in our databases is stored in encrypted form — including passwords as non-reversible hashes
Active
Independent Security Audits
Regular security audits by independent third parties to verify our data protection standards
Periodic

Our Privacy Commitment to You

Six core principles that guide how Billon Club manages the data of Malaysian members.

Minimum Necessary
We only collect data that is strictly necessary to provide our services — no excessive data collection.
Explicit Consent
Your data is used solely for the purposes you have consented to — no hidden uses.
No Data Sales
Billon Club has never sold or rented your personal data to advertisers or third parties, and never will.
Retain Only What Is Necessary
Your data is deleted once it is no longer needed and there is no legal obligation to retain it.
Available in Malay
Our privacy policy is written in plain, easy-to-understand language — not confusing legal jargon.
Control in Your Hands
You have the full right to access, correct, or request the deletion of your data at any time.

FAQ — Billon Club Privacy Policy

The most frequently asked questions from members about privacy and data protection

Billon Club does not directly store your credit card numbers or bank account details in our systems. All payment processing is handled by licensed payment service providers such as Touch 'n Go, GrabPay, DuitNow, and the FPX network — each with their own certified payment security systems. Billon Club only receives confirmation of whether a transaction was successful or failed, not your full financial information. This provides an additional layer of protection for your financial data.

Yes, you have the right to request the deletion of your personal data from Billon Club's systems. To do so, contact our support team at support@billonclub.best with a clear data deletion request. Please note that certain data — particularly financial transaction records — must be retained for a specified period in accordance with Malaysian legal requirements (including PDPA 2010 and AML obligations). We will clearly inform you which data can be deleted immediately and which must be retained, along with the applicable retention period. All other data not subject to legal retention requirements will be deleted within 30 days of receiving your request.

When you close your Billon Club account, your personal data will be handled as follows: account data and personal profile information will be deleted or anonymised within 30 days of account closure. Financial transaction data will be retained for seven years as required under Malaysian financial and anti-money laundering laws. Security logs will be retained for 12 months for investigation purposes if needed. Once the mandatory retention periods have lapsed, all data will be permanently deleted using secure erasure methods. You may request written confirmation of your data deletion process by contacting support@billonclub.best.

Yes, you can opt out of marketing communications from Billon Club at any time. The easiest way is to click the "Unsubscribe" link found at the bottom of any marketing email we send. You can also update your communication preferences in your Billon Club account settings or by contacting our customer support. Please note that opting out of marketing emails will not affect essential account-related communications such as transaction confirmations, security notifications, and important policy updates — these will continue to be sent for as long as your account remains active.

Billon Club operates on a least privilege principle — each employee is granted access only to the data strictly necessary for their specific job responsibilities. For example, the customer support team can view the information needed to assist you, but does not have access to your full financial details. All internal access to user data is automatically logged and reviewed on a regular basis by the internal security team. Any suspicious or unusual access is flagged and investigated promptly. All Billon Club employees also sign legally binding confidentiality agreements as part of their employment contracts.

Play with Confidence at Billon Club — Your Data Is Safe with Us

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